Recall Hotline: 855-215-5822 Monday – Friday, 8:00 a.m. to 5:00 p.m. EST
Biometric Safe Recall Notice to Consumers
SA Consumer Products is voluntarily recalling certain safes with biometric locks in conjunction with the U.S. Consumer Product Safety Commission (CPSC). The products contain a biometric interface that allows unpaired fingerprints to open the safe until a fingerprint is programmed, allowing unauthorized persons, including children, to access hazardous contents, including firearms.
SA Consumer Products is aware of 77 reports of the safes being opened by unauthorized users, including at least three reports of children being able to access the safe. No injuries have been reported.
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IMPORTANT RECALL NOTICE
You should immediately remove the batteries from the safe and only use the keys to open the safe until you receive a repair kit. The repair kit consists of a new biometric program component that will not default to open, as approved by CPSC.
Please follow the instructions below to receive your repair kit.
Affected Units
The specific models impacted by the voluntary recall are listed below:
To determine if your unit is impacted by this recall, you can find the serial number of your safe as follows:
SA-IHS2B and SA-IHS2B-D
Your serial number will be on the backside of the keyhole cover as shown below:
SA-HDF-BIO
Your serial number can be found in 2 places:
#1: Backside of the keyhole cover as shown below:
#2: Interior Door Sticker
Enter your Serial Number and Model Number below to see if your safe is affected by this recall.