Question 1

Why is the firm conducting this recall?

Accepted Answer

The products contain a biometric interface that allows unpaired fingerprints to open the safe until a fingerprint is programmed, allowing unauthorized persons, including children, to access hazardous contents, including firearms.  We are aware of 77 reports that the safes would open for any fingerprint, including at least three reports of children being able to access the safe.

Question 2

How is the firm conducting this recall?

Accepted Answer

Products that are affected by this recall will be eligible to receive a repair kit free of charge.

Question 3

How can I tell if my product is affected by this recall?

Accepted Answer

Please call our toll-free number or email us and one of our customer service agents would be happy to assist in determining whether the safe is affected or follow the below link where you will find a recall registration form.
-         Contact Customer Service at 855-215-5822, Monday through Friday from 8 a.m. to 5 p.m. ET.
-         Use the link below and fill out your contact information and our team will contact you. sabiometricsaferecall.expertinquiry.com(http://sabiometricsaferecall.expertinquiry.com/)

Question 4

How do I participate in the recall?

Accepted Answer

In order to participate in the recall you can either:
-         Contact Customer Service at 855-215-5822, Monday through Friday from 8 a.m. to 5 p.m. ET.
-         Use the link below and fill out your contact information and our team will contact you. sabiometricsaferecall.expertinquiry.com(http://sabiometricsaferecall.expertinquiry.com/)

Question 5

What is the problem with my biometric safe?

Accepted Answer

The products contain a biometric interface that allows unpaired fingerprints to open the safe until a fingerprint is programmed, allowing unauthorized persons, including children, to access hazardous contents, including firearms.

Question 6

My product seems to be working fine. Can I continue to use it?

Accepted Answer

No, you should immediately remove the batteries from the safe and only use the provided keys to open the safe until you receive a repair kit. The repair kit consists of a new biometric circuit board component that will not default to open, as approved by CPSC.

Question 7

What if I do not have my override keys?

Accepted Answer

Please reach out to Customer Service at 1-888-792-4264 to inquire about obtaining keys for your safe.

Question 8

I no longer have my receipt. Can I still get a repair kit?

Accepted Answer

Yes, please reach out in any of the following ways:
-         Contact Customer Service at 855-215-5822, Monday through Friday from 8 a.m. to 5 p.m. ET.
-         Use the link below and fill out your contact information and our team will contact you. 
sabiometricsaferecall.expertinquiry.com(http://sabiometricsaferecall.expertinquiry.com/)

Question 9

How do I start the process to get my repair kit?

Accepted Answer

You can start the process by either of the following:
-         Contact Customer Service at 855-215-5822, Monday through Friday from 8 a.m. to 5 p.m. ET. 
-         Use the link below and fill out your contact information and our team will contact you. sabiometricsaferecall.expertinquiry.com(http://sabiometricsaferecall.expertinquiry.com/)

Question 10

Will I receive a refund for my safe?

Accepted Answer

No, a refund is not available.

Question 11

How long will it take for me to receive my circuit board repair kit?

Accepted Answer

The circuit board repair kit will be shipped between 4 weeks and 8 weeks from the date of processing your request for the circuit board repair kit.

Question 12

What tools do I need once my repair kit arrives?

Accepted Answer

You should only need a Philips Head Screwdriver in addition to the repair kit sent to you.